Become part of Fairmas as a Business Software Consultant / Customer Support (all genders) and support our international clients in getting the most out of our hotel software for financial planning and reporting.
Location:
Wherever you are – anywhere in Germany | Full-time or part-time | Monday to Friday | Work-life balance guaranteed
Do you have a background in hospitality, controlling, revenue management, or customer support and want to apply your expertise in an innovative software company (SaaS)?
Then Fairmas is the right place for you.
Business Software Consultant / Customer Support (all genders) – hybrid
Berlin Headquarters
Full or part-time
Permanent employee
What we are looking for
What we have in store for you
- Balance: No weekend work, no shifts, no overtime.
- Appreciation: Fair pay and a safe working environment.
- Flexibility: Work remotely or from our modern Berlin office – whichever suits you best.
- Understanding: Many of us come from the hotel industry ourselves.
- Purpose: Help hotels around the world stay economically successful.
- Sustainability: Our offices are eco-friendly and perfectly connected.
- Mobility: We subsidize your Deutschlandticket.
- Growth: Through team events and personal development – we support what makes you unique.
Your background
- Profile: Education or experience in hospitality, controlling, or customer support;
- Extras: Financial knowledge (e.g. accounting or revenue management) is a PLUS
- Tech affinity: Interest in software and digital tools
- MS Office: Very good skills, especially in Excel
- Languages: Very good German and/or English skills
- Analytical skills: Strong analytical thinking and quick comprehension
- Work style: Structured, independent, and customer-oriented approach
- Communication: Excellent communication skills with international clients and teams
How you make an impact
- Customer support: Provide support via email, phone, and online sessions (1st & 2nd level)
- Training: Conduct product trainings and software demos
- Rollouts: Support and coordinate software rollouts for international hotel clients
- Collaboration: Act as the key liaison between customers, product management & development
- Testing: Test our software and document test results and bugs
Get in Touch!
Ready to Join Us?
Send us your CV – feel free to include your earliest possible start date. If you have any questions, reach out to us at hr@fairmas.com – we’re happy to help.
You don’t meet every single requirement or have gaps in your resume? No problem!
Apply anyway – what matters most to us are your motivation, values, and personality.
Send us your CV – feel free to include your earliest possible start date. If you have any questions, reach out to us at hr@fairmas.com – we’re happy to help.
You don’t meet every single requirement or have gaps in your resume? No problem!
Apply anyway – what matters most to us are your motivation, values, and personality.
About us
Fairmas GmbH and its affiliates is a hotel software company specializing in web-based solutions for financial planning, controlling, and management reporting. Since our founding in 2003 in Berlin, our dedicated team, including hoteliers, IT experts, and professionals from a variety of backgrounds, has been supporting more than 18,000 users across 5,500 hotels worldwide.
We take pride in delivering first-class service built on years of experience. At Fairmas, we foster a company culture defined by transparency, mutual respect, and strong team spirit. For us, work-life balance isn’t just a buzzword — it’s essential to maintaining long-term motivation and creativity. We firmly believe that our employees are the driving force behind Fairmas, and their ideas and contributions actively shape our company’s future.
We take pride in delivering first-class service built on years of experience. At Fairmas, we foster a company culture defined by transparency, mutual respect, and strong team spirit. For us, work-life balance isn’t just a buzzword — it’s essential to maintaining long-term motivation and creativity. We firmly believe that our employees are the driving force behind Fairmas, and their ideas and contributions actively shape our company’s future.